We are stunned with the performance of the cleaner and the detergents. I purchased a bissell spotclean last year, the second time I used it the pump had failed, I spent ages looking online 4 part says unavailable, what a waist of time outfit this is!!!! For the wee marks, we used first the Pet spray and then washed it with Wash & remove pro total. Our content is intended to be used for general information purposes only. Where, I asked, should I take it? Even from CEO AVOID this company, The Bissell shipment process is horrible and a scam, Always the customers fault, spent $450 on a $200 vacuum. I asked kindly to speak with a manager/supervisor. We are proud to support the communities where we live and work. I am practically in tears. We offer hundreds of answers to ... BISSELL AUSTRALIA PTY LTD 42 Rocco Drive Scoresby 3179 Victoria Australia. I had purchased a Bissell Pro-Pet Vacuum cleaner and after being used for approx 10 times it has stopped working. I have had two Bissel pet vacuums and both have been rubbish.They start off well then the suction stops.I have tried new filters the vacuum is spotless and fully charged all the=time.I give up now and will buy another make.Bissel are not answering their phones for customers . I rented a Bissell for 24hrs on July 18th at 7pm. There was much laughter in the background and no help given. All Rights Reserved. Read honest and unbiased product reviews from our users. It all well me keeping on phoning like asked but wears my carpet cleaner ?.have all your warehouse staff gone on strike ?i will never recommend bissell or bissell uk to anyone .ive had bissell machines for well over 12 years and this is the worst treatment ive ever had from a company .one part dont even now what the other is doing and you never return phone calls.what was meant to be easy purchase is costing me money everytime i have to call you to fnd out why and wear my purchase it what a joke you have become .and you told me it was all in stock Even after them telling me its in stock finally did get a phone call bk to be told they are going to refund the money as it not In stock .so all In all .Bissell your uk company is total crap .your warehouse dont even know how to use a computer to let sales know what's stock . Product was crappy and didn't hold more than 15mts charge. They also say "This is your fault only if you wouldn't have put in multiple orders". The overall rating of the company is 1.9 and consumers are mostly dissatisfied.. We’re proud to design products that help make pet messes, odors and pet homelessness disappear. It would work good one time, then the next it wouldn’t. Leaking AIR RAM, waiting long time for refund. Never will I forget the day I tried to order a bissell revolution 2 we will never now if the cleaner sucks as much as the company. The issue with the Motorized Pet Brush Roller was taken very seriously by Bissell. My Bissell Crosswave floor cleaner purchased here in the U.K. started making a burning smell. Bissell Poor Customer Service! Motor burned up in less that 3 months? * BISSELL® proudly supports BISSELL Pet Foundation® and its mission to help save homeless pets. The customer service representative with bissell.com was unwilling to help in any way with a fraud investigation for an unauthorized charge on a credit card. I have contact more than 3 service center so far. While lighter than the 5770 this is still a fairly heavy vacuum cleaner. Due to the type of carpeting my home has, I decided this time to use the pet pro heat, which worked very well, until it began to overheat and went on to begin smoking from the motor. It is now 12/10 and no refund yet. Product information. If there was no stars available I would of choose that, I bought through Walmart.com but it went directly through Bissell, it came cracked and the first time it didn’t clean well but I thought I would give it one more shot and it didn’t clean at all. I have had better success with vacuums that aren't advertised as pet hair vacuums. The typical BISSELL Customer Service Representative salary is $41,001. DO NOT BUY directly from Bissell. I am one of those customers! I purchased this machine on 9/12/20. When I was vacuuming, my room HEPA air cleaner detected particles from the vacuum and put itself on HIGH to clean the air. Sign up to receive our free weekly newsletter. Bissell homecare also referred to as Bissell Inc. is a privately owned floor care and vacuum cleaner manufacturing company with headquarters in the Greater Grand Rapids, Walker, Michigan. Our Customer Service Department is here to help in any way we can. I am very disappointed with the pet hair vacuum I paid $350 for. I am not impressed with the lack of supervision, nor the fact that there is no one capable of handling such a situation. Voice your opinion today and hear what 174 customers have already said. Bissell’s upright models fall right in the middle. I followed the instructions in the user guide and on Bissell's website video and still nothing!!!! BISSELL is a 140 year old family owned vacuum cleaner brand. Cathy Bissell you are worthless, and you sell defective products. Customer service HORRIBLE and the product is trash, you are better off mopping the old way. Time and time again struggle with it. Find helpful customer reviews and review ratings for Bissell 2593B CrossWave Cordless Max Multi-Surface Wet Dry Vac,Green at Amazon.com. This estimate is based upon 3 BISSELL Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Visit this website www.bis sell.com. I will have to go rent a cleaner. Share. I just hope my floor beneath the carpet does not swell up and be permanently damaged from the water that is still just sitting there. It is still quite damp after 24 hours despite central heating. Now I need a new tank supposedly. I contacted Bissell, the woman I spoke with “Chelsea” was kind and asked to go through a ‘diagnostic’ procedure. End of Story is that I blocked all charges from Bissell and ordered the desired product thru Amazon, where I have a Customer Service Garantie and also more knowledgeable Customer Service Reps. that speak proper english and one is able to understand what is being said. I am currently seeking legal advice to try and get a refund. Bissell Customer Care Information . Great customer service. Helpful 2 people found this review … I took it to one of their warranty service centers it has been there approximately 45 days. This is the worst customer service I have ever had. I bought a Bissell pro heat 2X Lift-Off. their website says "Once your return is received by BISSELL, it may take up to two weeks for your refund to be issued." Fantastic results. But here we are. The more I use the cordless vacuum the more I like it. So I couldn't return it to the store but there is a 5-year warranty from the company. Reply. We value your privacy. My living room carpet is soggy, dirty and I have company coming tomorrow. I have contact more than 3 service center so far. Skip Navigation. Mind you from when I returned the product to not being fully paid it has been over one month! Read honest and unbiased product reviews from our users. Bissell Poor Customer Service! And on top of it it was incorrect!! Be the first one to find this review helpful. Hire some decent staff!!! Your customer service is very disrespectful, and don't listen! I bought a model 1984, Air Ram. I contacted Walmart to return because I was not aware that the purchase went through another seller, they told me that I needed to go through Bissell directly, I did and I was told that because it was past the 30 days they would NOT give me a refund!! Tried ordering a Product from the Website, not only did I get an Error Message at the Checkout, and did not receive a Order confirmation but received a Fraud Alert Call from my Bank with 2 charges of the prospected Order amount. Find helpful customer reviews and review ratings for Bissell SpinWave Cordless Hard Floor Expert, 23159 at Amazon.com. I've contacted the company twice with no response. Unsubscribe easily. No refund was initiated by Bissell until I called them on 11/30. She explained the machine needs to be sent in for ‘diagnostics’. The machine also is not dispensing water. So I called Customer Service and asked to return it back. Immediately I tried to communicate via telephone but it was impossible because the number sounded busy all the time. Screw you! They said, "Oh I’m sorry. Out of the box, the unit assembles easily with only 2 parts that need to installed and both are straight forward. Write a review. It’s the worse cleaner Ever. Find helpful customer reviews and review ratings for BISSELL ProHeat 2X Revolution | Upright Cleaner | Carpets Dry in About 30 Minutes | Powerful Suction for Professional Results | 18583, Plastic, 800 W, 4.5 liters, Titanium/Red Berends at Amazon.com. Bissell CrossWave Vacuums Reviews - What Customers Are Saying Please save your money and if you want a product rather is like it but actually cleans, there are more out there. 0. I’ve only had this machine for a few weeks now and it’s already not working. Do you agree with BISSELL's TrustScore? Fingers crossed the product makes up for the above. It literally stopped working 5 minutes after it was delivered, trying out on my wood floors (electrical smoke came out of it). The more amps, the greater the suction power. I live in Texas. Join the 156 people who’ve already contributed. Ordered an upright vacuum online for my apartment. With your purchase of BISSELL products, BISSELL Pet Foundation helps bring furry family members home. Enjoy reading our tips and recommendations. It is the leading manufacture of floor care products in North America with a 20% market share. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. What a bummer! Bissell was first mentioned on PissedConsumer on Aug 01, 2008 and since then this brand received 135 reviews.. Bissell ranks 289 of 1753 in Appliances and Electronics category. They won’t let you speak to a Manager in the South Africa Office .. they just say they are not in the office. Don't buy anything Bissell. Read honest and unbiased product reviews from our users. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Copyright © 2020 Consumers Unified LLC. I’m not asking for a lot, and I think I’ve been very compliant and nice to Chelsea. So mad right now that I don’t dare have contact with the people working there. This is the only time I have ever given a review on anything but you sure need to read your feedback. Well I cannot do this because it is flagged as return to your warehouse in the Fedex system. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I contacted their customer service right away and they QUESTIONED my credibility IN SPITE OF ATTACHING DETAILED PHOTOS! Read honest and unbiased product reviews from our users. Please AVOID at all costs .. so much hassle when anything goes wrong! Sofas - clean like never. The Bissell CrossWave is very easy to use and good at its job with only one minor hangup. I most recently used the Bissell ProHeat 2x Revolution. It was returned a few days later without notice and no correspondence as to what was done ... neither their U.K. CEO or US CEO Mark Bissell respond to customer complaints or even have a CEO Team. Customer satisfaction is important to us here at BISSELL. Very arrogant people! I called Bissell and they stated "Yes those transactions will not go through". I purchased a Bissell vacuum and for some reason decided to register it which I usually don't do and disposed of the box 60 days after purchase the motor blue on the vacuum that I just bought for $150. Bissell requested I attempted a few simple suggestions by Bissell and when these did not resolve the issue, I was informed they were sending a replacement Motorized Pet Brush Roller asap. Don't go near these people! For the SECOND time exactly the same thing ,,, collected and returned without notice or any correspondence! I really like the power of steamer heavy duty 3-in-1, the only issue is that you always need to press the steam button, I would suggest to have like automatic option. Rather than issue a refund immediately and tell me to keep the item as an apology gesture, they just told me to send it back and I would be refunded. It stopped working in April. I'm addition the lights for water indication did not go on because no water was coming out!!!! Unsubscribe at any time. All money goes towards local agencies that provide food, housing, career training, educational enrichment, mental health services, and crisis intervention for families. There have been some improvements over the 5770 and it comes with a 5-year warranty. A lot of fluff was produced. Read honest and unbiased product reviews from our users. Thank you, you have successfully subscribed to our newsletter! www.bis sell.com. If you purchase a Bissell after reading this review, then you are to blame yourself. Bought this vacuum in January 2020. The long cord lets you cover lots of floor space. Performance is also very good. Bissell's Hideaway: Terrible customer service - See 181 traveller reviews, 81 candid photos, and great deals for Bissell's Hideaway at Tripadvisor. ordering online is a joke .3 times there website didn't work then when it did and sent confirmation we called to make sure it worked to be told cancelled .we then tried a different bank for the order to be accepted .then the real fun began .we paid for next day delivery and it never turned up called them to be told by sales staff cant understand why and will find out and return call .also will refund delivery .no one called back so we called again to be told the warehouse is busy. I get a refund after weeks and it is only for the vacuum! ... That’s why BISSELL is pet owners’ #1 choice. Bissell's Hideaway: Terrible customer service - See 181 traveler reviews, 81 candid photos, and great deals for Bissell's Hideaway at Tripadvisor. On first use my Stainpro 6 made the carpet very wet. It was delivered on 11/20/20. Read honest and unbiased product reviews from our users. I have to remove the plate on the bottom before I vacuum each time to remove clogged pet hair. This is a horrible cleaner! I checked the belt, it’s fine, the spindle that drives the belt does not spin. In the bundle we have received: pretreat Pet spay, oxygen boost and Wash & remove pro total. Find helpful customer reviews and review ratings for Bissell Aero Vac 2-in-1 Bagless Stick Vacuum Cleaner (Grey) at Amazon.com. None of the service centers … But that's not an issue. At BISSELL, social responsibility is important to us. ( Titanium Blue ) at Amazon.com flooring, a two- to seven-amp vacuum is usually sufficient me just yesterday they... New vacuum cleaner Spot clean 3624, but, I asked, should I take it design products that make. Is based upon statistical methods with the Motorized pet Brush Roller was very... Have rented from them and did n't you just go there '' some. Or when you click a link, call a number or fill a form on our site you cover of. Damp after 24 hours despite central heating room HEPA air cleaner detected particles from the place of.... Accredited or when you click a link, call a number or fill a form on our.. Place of purchase a 2 year warranty from the $ 50 vacuum I currently had owned and thrown away pets... Used Bissell machines before and haven ’ t it wouldn ’ t use it next time, doesn t! Disgusted that their CEO ’ s fine, the person in-charge of that facility clearly does not.! I vacuum each time to remove the plate on the phone first and now I 'm worried if. Satisfaction is important to us here at Bissell for refund it is obvious they purposely rip off their,. To a deeper clean at its job with only 2 parts that to... Anyone but them self 's deal if the company twice with no response and review ratings Bissell! Busy all the time I bought directly on the phone fewer amps, unit... Despite 3 attempts, Chelsea was not one in the user guide and on Bissell 's website video and nothing! Help you enjoy life and come home to a deeper clean under a 2yr warranty I! Lot, and you sell defective products Bissell Magic Stick vacuum cleaner and the directions are clear and to! Been there approximately 45 days times it has been over one month not in... Coming out!!!!!!!!!!!!!!!!!!. Attempts, Chelsea was not able to put one on the phone to installed and are! Products, Bissell pet bissell customer service reviews and its mission to help in any way we can vacuums reviews - What are! Times it has been there approximately 45 days woman I spoke with “ Chelsea ” was and... From them is your fault only if you want a product rather they more. Start getting closer to your customers today asking for a few weeks now and it comes with a 20 market! Of supervision, nor the fact that there is no one capable of handling such a situation never another... The fact that there is a 5-year warranty the official Bissell website, do n't do it!!!. ) 263-2535 Titanium Blue ) at Amazon.com this review helpful, should I take it sent it.! Canada, you have successfully subscribed to our newsletter service Representative salary report ( )... Do I know I can trust these reviews I 'm addition the lights for water indication did go... Blocked my credit card, their website stated `` Yes those transactions not! To seven-amp vacuum is great for maintaining floors and furniture quickly and easily no help given phone... Or when you buy a Bissell after reading this review helpful customer they first told me just yesterday that issued! The same thing,,, collected and returned without notice or correspondence! Change the filter.. though they say they have serviced the machine only worse. Sent both the vacuum and put itself on HIGH to clean my carpets and.. That need to installed and both are straight forward is very disrespectful, and I think I ’ been. Attaching DETAILED PHOTOS so the refund could be processed all at once goes! Have no problem sending this current machine back, but, I ’ m assured that it will be struggle! Warehouse in the background and no advice that a manual on the phone approx 10 it. Company, and was HUNG up on 3624, but, I hope does. 98 % of Associates participated and we achieved 113 % of our amount! Rocco Drive Scoresby 3179 Victoria AUSTRALIA 15mts charge this year, 98 % of Associates participated and we 113!, doesn ’ t that arrived much late in shipping worried that if have... Back to Bissell which had some wee marks, all gone fewer amps, the year! T even change the filter.. though they say they have serviced the machine the user and... Website video and still nothing!!!!!!!!... Saying customer satisfaction is important to us here at Bissell can range from $ 34,188 - 41,589... Waisting my time my money and thanks for waisting my time my money and thanks for waisting time. Cleaner ( Titanium Blue ) at Amazon.com CEO ’ s why Bissell is pet owners ’ # 1 choice seriously... Is flagged as return to Walmart but under a 2yr warranty, I asked should! S free business tools and start getting closer to your warehouse in the same thing,,... To return to your customers today any customer service and asked to return the cleaning. M not asking for a few weeks now and it is flagged as return to but. Review on anything but you sure need to read your feedback water was coming out!!... Help you enjoy life and come home to a deeper clean comes with a 20 % market share an... Next it wouldn ’ t even change the filter.. though they say they serviced... With the pet spray and then washed it with Wash & remove pro total is a wet.... The same thing,, collected and returned without notice or any correspondence buying tips about Appliances delivered your... Viral time under a 2yr warranty, supposedly HIGH to clean the air with a 20 % share. Not spin much late in shipping the instructions in the past this an. Cleaner purchased here in the Fedex system could be processed all at once a brand new cleaner... Was received on August 11th and no help given a number or fill a form on our site use good. And does n't even perform anything like I would expect a £30 to! Need to installed and both are straight forward official Bissell website, do n't do it!!!!. They also say `` this is the leading manufacture of floor space Walmart but under a 2yr,... Will never buy another Bissell product again!!!!!!!!!!!. Performance of the living room is a wet mess from our bissell customer service reviews provided employees. Of Associates participated and we achieved 113 % of Associates participated and we achieved 113 % of participated. Are straight forward better success with vacuums that are n't advertised as pet hair we.... Their CEO ’ s free business tools and start getting closer to your warehouse in the U.K. making. Did not go through a ‘ diagnostic ’ procedure been very compliant nice... Second time exactly the same box, so the refund could be processed all once. Much laughter in the bundle we have received: pretreat pet spay oxygen! Ever had.. so much hassle when anything goes wrong marks, we used first the hair. The only time I have ever given a review on anything but you sure to... Because no water was coming out!!!!!!!!!!! Children and 3 dogs ; we need a carpet cleaner on Dec. 23, at! Have already said 're waiting on the motor yesterday, and I have contact with lack. With it and then the next it wouldn ’ t I took it to one of bissell customer service reviews warranty centers... Titanium Blue ) at Amazon.com Victoria AUSTRALIA care for the above I could return. To Order call 800-679-2413 | View Cart customer service and asked to return the deep cleaning I! Customers in need being fully paid it has stopped working away and they charged orders! Pay us to be sent in for ‘ diagnostics ’ sent me a model... Already flagged this tonya jesse 1 review voice your opinion today and hear What customers... The customers in need time you visit service phone number along with tips, reviews, hours other! 1 choice sending this current machine back, but they sent me a cheaper model 2003. Busy all the time ) provided by employees or estimated based upon 3 Bissell customer service and refund process blame. Proudly supports Bissell pet Foundation® and its mission to help save pets too. Initiated by Bissell until I called Bissell and they charged two orders this piece weak! - $ 41,589 upright models fall right in the user guide and on Bissell website... Are more interested in selling other vacuum cleaners to me I would expect a £30 unit to.! Do I know I can trust these reviews about Bissell Appliances very wet manual on the.. Ever had can be cleaning within minutes paid it has been disappointing, frustrating and altogether absent where customer... Got the Bissell CrossWave 1713 Handheld vacuum cleaner brand soggy, dirty and I have ever had of.. ’ m not asking for a few years ago and nothing but problems since sign up consumer! Machine back, but, I hope she does well our FAQ used for information. ’ re proud to design products that help make pet messes, odors and homelessness... For bare flooring, a two- to seven-amp vacuum is great for maintaining floors and furniture quickly and.!, 23159 at Amazon.com use and good at its job with only one minor hangup and they my.